The terms that govern Kiwi Treasure use and account access in New Zealand

These conditions apply when you use Kiwi Treasure

By accessing Kiwi Treasure, creating an account, using the website, or taking part in any service made available through it, you agree to be bound by these Terms & Conditions together with any related rules, policies, promotional conditions, and product-specific requirements that apply to your activity.

These Terms apply to account registration, account use, gaming and wagering activity, payment handling, withdrawals, communication with the service, promotional participation where relevant, and any other interaction connected with Kiwi Treasure. If you do not agree to these Terms, you must not use the website or continue with registration.

Where separate rules apply to a specific game, feature, payment method, or promotional activity, those rules will form part of the relationship between you and Kiwi Treasure and will take precedence to the extent necessary for that activity.

Who may open and use a Kiwi Treasure account

Kiwi Treasure is intended only for individuals who are legally permitted to use the relevant services. You must meet the minimum legal age that applies in your jurisdiction and you must not access or use the website from any territory where such activity is restricted or prohibited.

When you register, you confirm that the information you provide is accurate, complete, current, and submitted on your own behalf. You must not create an account for another person, allow another person to operate your account, or use Kiwi Treasure in a way that conceals the real user of the account.

We may refuse registration, restrict use, or close an account where eligibility requirements are not met, where territorial limits apply, or where the account appears to have been created or used in breach of these Terms.

What you are responsible for within Kiwi Treasure

You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account, except where unauthorised use results from matters within our reasonable control. You must take reasonable steps to protect your password, devices, and account credentials.

Kiwi Treasure may permit only one account per person unless we expressly state otherwise. Multiple accounts, duplicate registrations, account sharing, or attempts to bypass restrictions through altered details may lead to investigation, suspension, or closure. Where misuse is identified, related balances, transactions, rewards, or winnings may also be reviewed or affected.

You must keep your account details up to date where relevant. If your personal, contact, or payment information changes, it should be amended through the available account area or through the appropriate support route.

Verification and review processes used by Kiwi Treasure

Kiwi Treasure may require verification at registration, during account use, before certain withdrawals, or whenever further review is considered necessary. This may include checks connected with identity, age, address, payment method ownership, transaction history, account consistency, or compliance-related concerns.

Where documents or supporting information are requested, you must provide material that is accurate and reasonably sufficient for the purpose of the review. The nature of the request may depend on the services used, the type of activity involved, and the obligations that apply at the time.

Until those checks are completed, some account functions may be limited or suspended. If information appears unreliable, inconsistent, incomplete, or misleading, Kiwi Treasure may delay processing, restrict the account, refuse a transaction, or close the account where reasonably necessary.

Funds, payments, and the way Kiwi Treasure handles withdrawals

Any deposit or payment activity carried out through Kiwi Treasure must use a method that you are authorised to use and that is accepted on the website at the relevant time. You must not use payment instruments unlawfully, submit false payment details, or fund your account through prohibited means.

Withdrawals and other outgoing transactions are subject to account status, verification, internal review, and transaction controls linked to security and compliance. Specific limits may vary, and processing times may depend on method and verification status. Where irregularities, unresolved checks, or account concerns arise, Kiwi Treasure may delay, refuse, reverse, or further review a transaction.

We reserve the right to correct processing errors, reverse mistaken credits, offset sums properly owed to Kiwi Treasure, and apply reasonable transaction limits where relevant to account activity, misuse concerns, technical issues, or compliance review.

How Kiwi Treasure treats wagers, records, and technical faults

All gaming, betting, and related activity through Kiwi Treasure are subject to the rules that apply to the relevant product, game, or event. A wager, selection, or game action is not treated as accepted simply because it has been submitted from your device. Acceptance depends on confirmation recorded by Kiwi Treasure systems.

If a game, market, pricing feed, settlement process, or related service is affected by malfunction, interruption, obvious error, delayed data, or another technical fault, Kiwi Treasure may suspend, void, cancel, correct, or resettle the affected activity where reasonably necessary. This may include adjustment of balances or reversal of credits linked to the issue.

Unless applicable law requires otherwise, Kiwi Treasure records, including server-side records and internal transaction data, will be the primary source used to determine stakes, results, settlements, balances, and account activity in the event of a dispute.

Promotional conditions and offer-specific rules at Kiwi Treasure

Kiwi Treasure may make promotions, bonuses, rewards, or other account-related offers available from time to time. Any such activity is subject to these Terms together with the particular rules attached to the relevant offer.

Eligibility may depend on territory, account history, verification status, payment method, product type, prior participation, or other conditions linked to the promotion. Particular conditions may apply to certain products or offers, and those conditions must be met in full for participation to remain valid.

If an offer is used in breach of its rules, or where abuse, duplicate participation, manipulation, or technical error is identified, Kiwi Treasure may cancel the offer, remove associated value, adjust related winnings where justified, or take further account action under these Terms.

Conduct that Kiwi Treasure does not permit

You must not use Kiwi Treasure in a way that is unlawful, deceptive, abusive, disruptive, or unfair to the service or to other users. Prohibited conduct includes fraud, attempted fraud, collusion, bonus abuse, use of false or misleading information, account sharing, misuse of payment methods, chargeback abuse, use of another person’s identity, and any attempt to undermine normal account controls.

You must also not exploit technical weaknesses, use scripts, bots, unauthorised automation, or other tools that interfere with gameplay, account handling, promotional conditions, or transaction processing. Any attempt to interfere with the website, compromise security, or obtain unauthorised access to systems or data is prohibited.

If Kiwi Treasure identifies such conduct, we may investigate the activity, suspend or close the account, void related transactions, withhold payments where justified, report concerns where required, or take other reasonable steps to protect the service.

When Kiwi Treasure may restrict or close an account

Kiwi Treasure may restrict, suspend, or close an account where this is necessary for verification, compliance, payment review, security, safer gambling measures, suspected breach of these Terms, inactivity handling, or other reasons reasonably connected with lawful and proper operation of the service.

Some restrictions may be temporary while checks are completed. Others may be immediate where the issue is serious, repeated, or incompatible with continued use of Kiwi Treasure. If an account is restricted or closed, related access, balances, withdrawals, and promotional participation may also be affected depending on the circumstances.

You may also request account closure, subject to any outstanding verification requirements, unresolved transactions, or ongoing reviews that reasonably need to be completed first. Certain records may still be retained after closure where this is required by applicable law or necessary for security, dispute handling, compliance, or legitimate operational purposes.

Responsible gambling controls linked to Kiwi Treasure services

Kiwi Treasure may provide account settings, restrictions, cooling-off measures, or other tools intended to support more controlled use of gambling services. Availability may vary depending on the service, account type, and location involved.

If a responsible gambling restriction, exclusion, or related control has been requested or applied, you must not attempt to avoid it through another account, altered details, or access through a third party. Such conduct may result in additional restrictions or permanent closure.

We may also take protective action where account behaviour raises concerns connected with safer gambling, vulnerability, or loss of control, subject to the information reasonably available and the obligations that apply to the service.

Complaints, use of Kiwi Treasure content, and legal responsibility

If you wish to raise a complaint about account handling, payment activity, settlement, restrictions, or another matter connected with Kiwi Treasure, you should use the relevant contact route made available through the service and provide enough detail for the issue to be reviewed properly. We may request further information where reasonably necessary.

In reviewing a dispute, Kiwi Treasure may examine account history, technical records, communications, payment logs, gameplay records, and related materials. Complaints should be raised within a reasonable time after the issue becomes known, since delay may affect the availability or reliability of relevant records.

All rights in the Kiwi Treasure website, branding, software, text, graphics, interfaces, and related materials remain owned by Kiwi Treasure or its licensors unless stated otherwise. You may use the website only for lawful personal use connected with the intended service. You must not reproduce, copy, modify, distribute, scrape, republish, reverse engineer, or commercially exploit any part of the service except where applicable law permits or prior written authorisation has been obtained.

Subject to applicable law, Kiwi Treasure will not be liable for losses that are indirect, consequential, unforeseeable, or caused by your own breach of these Terms, misuse of the service, or failure to protect your account credentials. Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by law.

Changes to Kiwi Treasure terms and the way they are interpreted

We may amend these Terms where reasonably necessary to reflect legal, regulatory, technical, operational, or commercial developments. The version in force at the time of your use of Kiwi Treasure will apply unless a different approach is required by applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted. A delay or failure by Kiwi Treasure to enforce a provision does not amount to a waiver of that provision.

Questions relating to interpretation, severability, transfer, enforceability, or the broader legal framework connected with these Terms will be assessed subject to applicable law and the contractual structure governing the relevant service.